MODERNIZATION OF NTUC INCOME CASE STUDY SOLUTION

Since there was no clear document management system, retrieval of documents take days to accomplish. Also, the time needed to design and launch new products was reduced from weeks to just days using the table-driven rule-based product definition module. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. Lack of flexibility, poor connectivity to the Internet, costly hardware and software maintenance, lack of hardware support, and frequent breakdowns of the mainframe that would bring operations to a grinding halt were some of the problems faced by Income due to the legacy system. What were the problems faced by Income in this case?

Office Services would log documents, sort them, and then send them to departments for underwriting. What benefits did Income reap from the new system? Accepted proposals were sent for printing at Computer Services and then redistributed. Hardware failures caused six days of complete downtime. Similarly, whenever a document needed to be retrieved, it would take about 2 days to locate and ship it by courier. Simplified workflows cut policy processing time and cost by half, and greatly reduced the time required to design and launch new products from months to days. They have extensive systems felxibility now and they launch an new products directly via eBao system.

A real-time hot backup disaster-recovery center was implemented, where the machines were always running and fully operational. The way they do business costs them time, because it takes them more days to finish a certain request for insurance; money, because they need to upgrade HP mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses.

How were the problems resolved by the new digital system?

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modernization of ntuc income case study solution

Newer Post Older Post Home. The insurance process involved customers meeting an agent, filling forms and submitting documents. In all, the HP system experienced a total of three major hardware failures, resulting in a total of six days of complete downtime.

The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

Describe the Information systems stucy IT infrastructure at Income after migrating zolution the fully digital system? With the successful implementation of the eBao system, Income obtained significant benefits in terms of higher efficiency and performance with a reduction in both operational and hardware cost. Hardware failures caused six days of complete downtime. The paper-based insurance processes were replaced by a paperless platform.

COBOL programs also encountered frequent breakdowns that halted the systems and caused temporary interruptions. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.

Income had to throw away all paper records, including legal paper documents.

Case Study 4: Modernization of NTUC Income | B.I.B.O

The Office Services log, sort, and send documents to underwriting. Before migrating to the fully digital system, Income had been using a manual paper-based insurance system running on HP S mainframe that housed the core insurance applications as well as the accounting and management information systems. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture.

In one inxome the hardware crashes, it took several months to recover the lost data.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Refiling would again take about two days. The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and Csse practices. In addition, transaction processing for policy underwriting was a batch process and information to agents and advisors was not available in real-time.

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By continuing to use this website, you agree to their use. This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier.

Are the problems described in the case likely to be repeated? It provided seamless integration with imaging and bar code technology. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.

What were the problems faced by Income in this case? It also contains a product definition module that supports new products, new channels and changes in business process.

How well is Income prepared for the future? Additionally, the systems allowed for online support of customers, agents and brokers. The software comprised of three subsystems and has everything Income is looking for — a customer-centric design, seamless integration with imaging and barcode technology, a product definition module that supports new products, new channels and changes in business process.

A real-time hot back-up disaster recovery center was implemented. Distributed By Gooyaabi Templates.

modernization of ntuc income case study solution

Nice case study about modernization. When a system breakdown did occur, work had to be stopped while data was restored. Similarly, the operations could be switched quickly to the new disaster recovery site without the need studyy rely on restoration of previous day data.